Careers

Current Available Positions

• Guest Experience Specialist

  Posted : 3 days ago

  We are looking for an experienced guest relations specialist for our newly launched department. You will be responsible for maintaining company standards in the delivery of our services, and provide an exceptional experience to guests.

  Apply now

  Guest Experience Specialist

  • Dubai, United Arab Emirates
  • Full Time
  • Posted 3 days ago

  What this Job Involves

  • Set up and prepare homes in advance of guest check-ins
  • Provide friendly customer service to guests at check-in, throughout their stay, at check-out and after departure
  • Prepare guest check-in materials including set-up of after-hours check-in
  • Keep track of all damages within the property and ensure that they are repaired prior to new arrivals.
  • Make sure all amenities are placed according to our standards.
  • Assist in taking accurate inventory of our units; prepare a regular supplies order list; accept delivery of ordered items; assist in timely delivery of inventory to units; ensure supplies are correctly stored and organized in the designated locations
  • Focus on guest satisfaction and obtaining positive feedback on online portals.
  • Troubleshoot maintenance issues with guests, co-workers, and homeowners to determine appropriate course of action
  • Assist guests and homeowners with electronic device use (TVs, remotes, Wi-Fi, etc.)
  • Assign vendors to perform repairs and maintenance that may be outside of the scope of work for the internal team
  • Maintain files daily
  • Update and refresh homes’ Guest Manuals as needed
  • Pick up and distribute mail daily; ship lost and found items to guests as per guests’ requests
  • Perform errands and special projects as requested by line manager
  • Adhere to established policies and procedures
  • Be available for on-call emergency after-hours phone calls responding to guest concerns quickly and efficiently (24/7/365 –  rotated with other team members)

  Qualifications

  • Good listener and persuasive problem solver focused on the result of exceeding guest and homeowner expectations
  • Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment
  • Possess the ability to organize, plan and manage workloads
  • Relishes the “win” in accomplishing daily goals
  • Internally motivated; takes initiative and achieves goals with little or no supervision
  • Manages stress, maintains focus and positive attitude amidst change or under pressure
  • Enthusiastic and loyal team worker; understands the relationship of each team members’ responsibilities for mutually beneficial end results and is a self-starter who can work independently within our standard

  Apply now

  Guest Experience Specialist

  • First Name*
  • Last Name*
  • Phone number*
  • Email*
  • Message
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• Short Term Leasing Reservations Agent

  Posted : 1 day ago

  We are looking for a motivated and experienced Reservations Agent to join our newly launched Short Term Leasing/Holiday Homes department

  Apply now

  Short Term Leasing Reservations Agent

  • Dubai, United Arab Emirates
  • Full Time
  • Posted 1 day ago

  What this Job Involves

  This position is responsible for the following tasks:

  • Answer phones and assist customers in making, altering, or canceling reservations
  • Respond to emails with reservation information, confirmations, and additional details
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
  • Answer questions regarding rooms, facilities, rates, and events
  • Accurately record customer information and charge credit cards upon successful reservations
  • Take care of all online portals and assign units as per booked categories
  • Maintain the property management system
  • Charge bookings ahead of guest of arrival to avoid any payment related issues
  • Maintain adequate stock of materials and documents used daily in the office
  • Maintain files daily
  • Perform errands and special projects as requested by supervisor
  • Observe established policies and procedures

  Qualifications

  • Good listener and persuasive problem solver focused on the result of exceeding guest and homeowner satisfaction expectations
  • Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment
  • Possess the ability to organize, plan and manage workloads
  • Relishes the “win” in accomplishing daily goals
  • Internally motivated; takes initiative and achieves goals with little or no supervision
  • Successfully multi-tasks, managing many small tasks or processes with attention to the details; likes to stay busy and seeks out projects to complete
  • Likes to be organized and work towards keeping everything in its place
  • Manages stress, maintains focus and positive attitude amidst change or under pressure

  Apply now

  Short Term Leasing Reservations Agent

  • First Name*
  • Last Name*
  • Phone number*
  • Email*
  • Message
  • Upload CV

• Real Estate Agent – Off Plan Specialist

  Posted : 3 weeks ago

  We are looking for a motivated and experienced Real Estate Agent, who is looking to join a global company with an unrivalled reputation for excellence. You will be passionate, hard-working and can adapt to any given situation to ensure success and financial reward. This role will be based at our Dubai head office.

  Apply now

  Real Estate Agent – Off Plan Specialist

  • Dubai, United Arab Emirates
  • Full Time, Part Time
  • Posted 3 weeks ago

  What this Job Involves

  We are looking for a motivated and experienced Real Estate Agent, who is looking to join a global company with an unrivalled reputation for excellence. You will be passionate, hard-working and can adapt to any given situation to ensure success and financial reward. This role will be based at our Dubai head office. Your key responsibilities would be:

  • Primary focus on investors from MENA region
  • Achieve individual monthly targets as set by management
  • Promote the Dubai & other international properties through private meetings, events and networking
  • Presenting to potential clients and conduct viewings
  • Deal with lead enquiries based on Chestertons SLA guidelines in a professional manner
  • Management of new and existing leads and update activities in CRM regularly
  • Support Chestertons social media posts, marketing events and promotional initiatives
  • Sign up potential key connectors and referral partners to create revenue pipeline
  • Delight customers with exceptional service and professional advisory
  • Offer support and assistance to the wider team
  • Support office advertising and PR strategies
  • Maintain and build Chestertons profile in the market
  • Abiding by RERA standards and business codes of ethics

  Qualifications

  • At least two years’ experience in selling off plan properties in Dubai
  • RERA qualified preferred
  • Must hold a UAE driver’s license with own car
  • Strong negotiation and selling skills
  • With good command of written and spoken English (multi-lingual skills are a plus)
  • Driven individual who is motivated to attain financial success
  • Have extensive and strong sales experience from a top real estate brokerage in Dubai
  • Understand sales process and buyer motivations
  • Must be proactive, passionate about real estate and client servicing
  • Competent in using Microsoft Office
  • Team player
  • Good understanding in the usage of CRM software

  What we offer

  • A leading, global brand
  • Competitive commission structure
  • International marketing support, lead generation channels
  • Back office and strong administrative support
  • Company residence visa, RERA license/certification and medical insurance

  Apply now

  Real Estate Agent – Off Plan Specialist

  • First Name*
  • Last Name*
  • Phone number*
  • Email*
  • Message
  • Upload CV

• Revenue Manager

  Posted : 1 day ago

  You will assists in all activities relevant to operating and selling short term leasing and ancillary services to the various distribution channels (B2B; B2C) in addition to providing ongoing operational support to Agents and Suppliers.

  Apply now

  Revenue Manager

  • Dubai, United Arab Emirates
  • Full Time
  • Posted 1 day ago

  What this Job Involves

  • Oversee revenue management and distribution strategy of the apartments/villas and manage day to day yield operations.
  • Daily pick-up analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends.
  • Create and maintain a 13-month rolling demand calendar.
  • Create and develop pricing strategies in conjunction with the individuality of each apartment.
  • Provide weekly dynamic forecast of expected results, variances, and budget comparisons.
  • Manage and oversee strategy for all third-party distribution.
  • Analyse overall monthly apartment/villa performance and provide summary report with recommendations to improve long term strategies.
  • Ensure all related systems are configured correctly, validated, and working to full capacity.
  • Work in liaison with sales and reservations departments as a team.
  • Regularly check the input and the quality of data points.
  • Conduct quarterly property performance review and develop strategic and tactical action.
  • Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
  • Evaluate performance of distribution partners (Online Travel Agency, Tour Operator, etc).
  • Reduce the cost of distribution by finding new less expensive means of delivering business.
  • Prepare outline for and support the annual revenue budget process.
  • Assist with onboarding new properties with all necessary documentation.
  • Constantly review the reservations workflows.
  • Adhere to any other reasonable requests made by management

  Qualifications

  Communication Skills

  • Excellent written and verbal communication skills.
  • Strong organisational and analytical skills.
  • Ability to provide efficient, timely, reliable, and courteous service to customers.
  • Ability to effectively present information.

  Financial Knowledge

  • Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
  • Conducts intermediate financial analysis.

  Reasoning Ability

  • Ability to comprehend, analyse, and interpret complex documents.
  • Ability to solve problems involving several options in situations.
  • Requires intermediate analytical and quantitative skills.

  Other Skills and Abilities

  • Intermediate knowledge of computer software and hardware (i.e., Microsoft Office Suite Products, Property Management Systems).
  • Revenue Management skills with analytical mindset

  Apply now

  Revenue Manager

  • First Name*
  • Last Name*
  • Phone number*
  • Email*
  • Message
  • Upload CV